Shipping Policy

Welcome to our page dedicated to information about the shipping and delivery of your orders. Our goal is to provide you with a simple, transparent, and enjoyable shopping experience. Below you will find all the details you need to better understand our processes.

Processing and Delivery Times

To offer you the best value for money, we have chosen to ship our products directly from our suppliers. This approach allows us to significantly reduce transportation, storage, packaging, and shipping costs, and in turn, provide you with competitive prices.

  • Order Processing: All orders are prepared and shipped within 24 to 72 hours after confirmation.

  • Average Delivery Time: Once your order has been shipped, you will receive your products within 5 to 10 business days.

We make every effort to respect these timeframes. However, in rare cases, delays may occur due to circumstances beyond our control (weather conditions, high demand periods, etc.).

100% Free Shipping

We are pleased to offer free shipping on all orders, regardless of the total purchase amount. You can therefore shop with confidence, free from additional fees.

  • Home Delivery: Every order is delivered straight to your doorstep, with no minimum purchase required.

  • Accessibility: We deliver to most regions in Europe, and any specific information related to your location will be indicated during checkout.

Track Your Order

We know how important it is to stay updated on the progress of your order. For this reason, we provide you with a dedicated tracking page.

  • Once your order has been shipped, you will receive a tracking number by email or SMS.

  • You will be able to track your package in real time starting 2 to 3 business days after placing your order.

  • You can access all information on the status of your delivery to know exactly when your package will arrive.

Questions About Your Order?

If you have any questions or concerns, we are here to help. We recommend visiting our FAQ page, which covers many common questions.

If you cannot find an answer to your question, our customer service team is available to assist you:

📧 By email: Support@zolacapetown.com 

We thank you for your trust and remain at your disposal for any additional information. Enjoy your visit to our store!

Kind regards,

 

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