Terms of Use

Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
• Withdrawal Period: the period during which the consumer can exercise their right of withdrawal;
• Consumer: a natural person not acting in the course of a professional or commercial activity and concluding a distance contract with the entrepreneur;
• Continuous Contract: a distance contract concerning a series of products or services, with obligations spread over time;
• Right of Withdrawal: the possibility for the consumer to withdraw from the distance contract during the withdrawal period;
• Entrepreneur: the natural or legal person who offers products or services remotely to consumers;
• Distance Contract: a contract concluded between the entrepreneur and the consumer within the framework of a system of distance selling;
• CESOP: the Central Electronic System of Payment Information established by the EU to monitor payment service providers.

Article 2 – Scope
These general terms and conditions apply to any offer issued by the entrepreneur and to any distance contract concluded. Before the conclusion of the contract, the general terms and conditions are made available in electronic or other form.

Article 3 – The Offer
• Offers are non-binding. The entrepreneur reserves the right to modify the offers.
• The offer clearly specifies the total costs, including shipping costs, customs duties, and any additional charges levied by the postal carrier or courier service.

Article 4 – The Contract
The contract is concluded as soon as the consumer accepts the offer and meets the specified conditions. Acceptance is immediately confirmed by email by the entrepreneur.

Article 5 – Right of Withdrawal
• The consumer has a right of withdrawal of 14 days from the receipt of the product, without having to give a reason.
• Return costs are borne by the consumer when exercising the right of withdrawal.

Article 6 – Costs in Case of Withdrawal
The entrepreneur will refund payments within 14 days of withdrawal, provided that the product is returned in perfect condition and in its original packaging.

Article 7 – Customs, Import Duties and VAT Responsibility

7.1
All products offered and sold on this site are shipped under the terms Delivered Duty Unpaid (DDU), as defined by Incoterms 2000. This means that the customer is solely and fully responsible for all costs and obligations related to the importation of goods into the destination country.

7.2
These obligations include, but are not limited to:
(a) payment of import duties, VAT or goods and services tax (GST), and other applicable taxes or fees upon entry;
(b) customs clearance fees, including brokerage, inspection, or processing fees imposed by customs authorities, postal carriers, or courier services;
(c) compliance with local laws, product regulations, restrictions, and certifications required in the delivery country.

7.3
The seller (referred to as “the entrepreneur”) does not act as the official importer for any order. Ownership and legal responsibility for the goods are transferred to the customer at the time of shipment. The entrepreneur is not responsible for delays, seizures, refusals, or fines due to the customer’s non-compliance with import laws or non-payment of required fees.

7.4
The entrepreneur provides the necessary commercial documentation for international shipping (including, if required, a pro forma or commercial invoice, a product description, and a declared value). However, the entrepreneur does not guarantee that the documentation or products will meet the specific regulatory or technical requirements of the destination country. It is the customer’s responsibility to check whether the ordered products are permitted for import, restricted, or require special permits or licenses.

7.5
The customer undertakes to indemnify and hold the entrepreneur harmless from any financial liability, claim, penalty, or charge imposed by customs authorities or third parties due to the customer’s non-compliance with import regulations.

7.6
Customers are strongly advised to contact their local customs authority or consult relevant import guidelines before placing an order, to avoid unexpected costs, delays, or refusals at the border.

Article 8 – CESOP Compliance
Since 2024, payment service providers record transaction data in the CESOP (Central Electronic System of Payment Information), in accordance with EU regulations. The entrepreneur complies with this regulation, which may affect the monitoring and reporting of payments.

Article 9 – Compliance and Warranty
• The entrepreneur guarantees that the products comply with the contract and legal requirements.
• Defects must be reported in writing within 14 days.
• Products must be returned in their original packaging and in perfect condition.

Article 10 – Delivery
• Orders are delivered within 30 days, unless otherwise agreed.
• In case of delay, the entrepreneur will inform the consumer within 14 days of the order.
• Orders are shipped under conditions making the customer the consignee and responsible for import formalities.
• The entrepreneur ensures compliance with international shipping regulations but declines any responsibility in case of delay or issue during customs clearance.
• The customer’s failure to fulfill import obligations does not constitute grounds for cancellation or refund.

Article 11 – Complaints
• Complaints must be submitted in writing within 7 days of discovering the issue.
• The entrepreneur will respond within 14 days. If a longer period is required, an estimate will be communicated.

Article 12 – Disputes
These terms and conditions are governed by Dutch law. Disputes will, as far as possible, be settled amicably. As a last resort, they will be submitted to the competent court in the Netherlands.